All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Please note: Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

When placing an order using a credit card or debit card, two transactions will be posted to your account.

1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge

2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment

If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.

Please note: Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

We must limit orders to eight of any single item. In addition, we must also limit orders to no more than three (3) orders per customer per day. Orders exceeding these limits are subject to cancellation. If you have any questions, please email us at DarphinOnlineService@darphin.com and we will be happy to assist.

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates via email at DarphinOnlineService@darphin.com.

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

Note: Darphin Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Darphin Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Darphin Online Canada orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

 • Item(s) not available.
 • Difficulty in processing payment information.
 • Cannot ship to the address provided.
 • A duplicate order was placed.
 • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact DARPHIN ONLINE Customer Service via email at DarphinOnlineService@darphin.com.

Please Message Us or contact us as soon as possible via our toll-free number, 1-866-880-4559 and we will attempt to cancel your order.

If the tracking information for your package confirms delivery and you cannot locate the delivered package:

1. 1. Check with neighbors and family members
2. 2. Look around the delivery location
3. 3. Check for notice of attempted delivery
4. 4. Contact the carrier